Sunday, February 24, 2008

Review: American Express - Purchase Protection Plan!

American Express Purchase Protection is another reason why everyone should have an American Express credit card!

All American Express cards come with Purchase Protection!

What this means: If you buy an item on your Amex card, and it breaks or gets stolen within the first 90 days after purchase, don't worry! American Express will give you back the money you spent on the item!

Amex will cover up to $1,000.00 per occurrence (If multiple items break at the same time, Amex will still only cover up to $1000.00), and up to a maximum of $50,000.00 per year. (You would have to break lots of things to reach that amount...)

Click here for more info, or here for full benefit details.

If something breaks or gets stolen, call Amex at 1-800-322-1277
They will either simply refund you the money,
or they will ask you to fax them all of the following:

  • Your store receipt
  • Credit card statement
  • Police report (if item was stolen)

Now, once you send in these documents,
If item was stolen: Amex will refund you the money.
If item got damaged: Amex will do one of the following:

  • Refund your money
  • Tell you to ship them the damaged item, then refund your money
  • Tell you to get the item repaired and Amex will pay the bill (Unless they find out that fixing the item will cost more then the item itself)

It seems to depend on how expensive the item is. If it is under $300 they will probably refund, without asking to send the item in. Sometimes they won't even ask for any documents, but each case can be different. Probably also depends on how often you use this feature...

If the item is really large and heavy and would be expensive to ship to Amex, they may ask you instead, to mail them a picture of the damaged item, as proof of damage.

Once you have filed a claim, click here to check the status.

Note: For Amex Platinum Cardholders, Amex will cover up to $10,000.00 per occurrence. They will also cover lost items.

Related articles
Amex Cardmember benefits
Amex Car Rental Insurance
Amex Buyers Assurance
Best Amex Cards


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